Store Policies
100% Customer Satisfaction is our primary goal. If you are not completely satisfied with your purchase, you may return the product within 30 days of your purchase date in perfect, unused condition for a refund or exchange; return shipping charges are the responsibility of the buyer. We only ask that you give us the opportunity to correct any problem you may have prior to returning the product. You must notify us at damiro@sbcglobal.net of your return prior to shipping the product back to us. Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. UPS is the carrier we use for US orders, and UPS can be selected online for international orders. When you select a UPS shipping method for locations outside the US, we will try to find a reduced rate for you using USPS, and refund you any difference in charges between UPS and USPS. If you would like a quotation on shipping charges using USPS prior to placing an order, please send an email to damiro@sbcglobal.net, and request a shipping quotation; provide the following information: item you would like to purchase and your address. We will provide estimated shipping charges within 24 to48 hours. Q: What is your warranty? We cover any defective parts or workmanship for one year from the purchase date. This doesn’t cover normal wear and tear, such as scratches or abuse of the product. Damiro leather goods have an extremely low number of warranty repair or replacement claims because our products are handmade by South American artisans with very high-quality leather.
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